Our Service Principles

  • Friendly, customer-oriented service
  • Solution-oriented, individual case processing
  • Transparency and constant dialog with customers
  • Long opening hours at all locations
  • 24/7 hotline advice
  • Service in English and many other languages
  • Constant improvement and updating of services
  • Uniform quality standards
  • Systematic case management
  • Continual evaluation of customer satisfaction
  • Continuing education for all employees